Shipping policy

Last Updated: August 1, 2023

Thank you for choosing Irelio™. We are committed to providing you with the best shopping experience, including reliable and efficient delivery services. This Shipping Policy outlines important information about our shipping procedures, delivery times, and related terms. By placing an order with us, you agree to comply with the terms set forth in this policy.

Shipping Methods:

We offer FREE shipping services to customers in Indonesia, Thailand, the Philippines, Singapore, Malaysia, and Vietnam. The available shipping methods and courier companies will be displayed during the checkout process, and you can choose the one that best suits your needs. Our free shipping is ALL-IN, meaning we will bear all import duties and taxes. This ensures that our customers receives their products without any complications.

Order Processing Time:

Upon successful placement of your order and confirmation of payment, we will begin processing your order. Our standard order processing time is 1 business day. Please note that during busy periods or holidays, processing times may be slightly longer.

Estimated Delivery Time:

The estimated delivery time for your order will be 20 - 25 days depending on your location and the selected shipping method. Please keep in mind that delivery times are estimates and may vary due to factors beyond our control, such as customs processing and unforeseen delays. Please contact our customer support for delivery updates as Irelio™ will ship to each respective country with our internal courier.

Shipping Address:

Ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping details. If you need to update your shipping address after placing an order, please contact our Customer Support team as soon as possible.

Delivery Issues:

If your order does not arrive within the estimated delivery time or if you experience any shipping issues, please contact our Customer Support team at support@irelio.com. We will work diligently to resolve the issue and ensure a satisfactory resolution.

Changes to the Shipping Policy:

Irelio™ reserves the right to update or modify this Shipping Policy at any time without prior notice. The updated version will be posted on this page. Please review this policy periodically to stay informed of any changes.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@irelio.com.

Thank you for choosing Irelio™. We look forward to delivering your products and enhancing your shopping experience!